API
Connect Shopify
Install the DropshopVIP plugin, enter your API key, and confirm product SKU mapping.
Help Center
Answers before you connect your store.
Use this page to explain Shopify setup, delivery timing, returns, catalog access, VIP pricing, and sourcing steps.
Support content should reduce friction before sellers sign up or connect Shopify.
Support topics
Start with the three questions sellers ask first.
The Help Center answers connection, delivery, and return policy questions before a seller contacts support.
2-5
Delivery timing
Most US orders arrive in 2-5 business days using LA/NJ routing and carrier mix.
RMA
Returns support
All returns require an RMA so warehouse and refund status can be tracked cleanly.
Quick FAQ
High-intent questions from new sellers.
These are the questions the homepage promised to answer in the Help Center.
How do I connect my Shopify store?
Install the DropshopVIP plugin, enter your API key, and orders will sync automatically. Product SKUs must be mapped before fulfillment starts.
How long does delivery take?
Most US orders arrive in 2-5 business days. DropshopVIP uses UniUni, GoFo, USPS, and FedEx with smart routing from LA and NJ warehouses.
How do I see catalog prices and inventory?
Sign up for a free account to see real-time inventory and your current VIP-level supply prices.
Can DropshopVIP source my own product?
Yes. Submit an RFQ with product photos, target cost, expected monthly volume, and packaging needs. Production begins after quote approval and a 50% deposit.
Returns and warranty
Clear rules for customer issues.
Policy clarity helps sellers protect margin while giving customers a support experience that feels local.
- Quality issues receive free replacement after verification.
- Customer remorse returns can receive a 50% supply-cost refund after the item is received.
- Every return requires an RMA before return shipping.
- Carrier scan and return status should be visible to the support team.
Workflow
What happens after an order syncs?
This operational flow gives sellers confidence that fulfillment is not a manual process.
1
Order import
Shopify order data and SKU details sync into DropshopVIP.
2
Warehouse route
The system checks destination ZIP and stock across LA/NJ.
3
Carrier label
GoFo, UniUni, USPS, or FedEx is selected by coverage and cost.
4
Tracking back
Tracking events return to the seller storefront and support flow.