Returns & Refunds

1. Request a return within 14 days

For a standard change-of-mind return, contact hello@dropshipvip.com within 14 calendar days after delivery. Include your order reference, the item and the reason for the request. We will provide the applicable return instructions and return destination.

Request instructions before sending an item back. Our company mailing address, the parcel’s sender address and an overseas warehouse address are not interchangeable return destinations. The 14-day standard return window does not limit rights or remedies that applicable law provides for faulty, misdescribed or otherwise nonconforming goods.

2. Condition of a change-of-mind return

Return an unused item with its included accessories and components, using packaging suitable for safe transport. Do not alter or damage the item. Keep the original packaging where available. If you received a defective, damaged or incorrect product, explain the problem instead of treating it as a change-of-mind return.

3. Return shipping and charges

For a non-quality or change-of-mind return, the customer pays return shipping. When the product has a quality issue or we shipped the wrong item, DropshipVIP pays the applicable return shipping and provides instructions.

We do not charge a restocking fee. Original outbound shipping charges are not refunded for a non-quality or change-of-mind return, except where a refund is required by applicable law.

For a defective, damaged, incorrect or unshipped item, the refund includes amounts required by applicable law. No new return deduction or fee is imposed after purchase through a later policy change.

4. Inspection and refund method

After we receive the returned goods and complete the return inspection, we initiate an approved refund to the original payment method within 5 business days. We will tell you the result of the review and identify the refunded items and amounts.

Your bank or payment provider may require additional processing time before the credit appears. We cannot guarantee the date it will appear on your statement. A refund notification is not a promise of instant receipt. Refunds are not automatically converted to store credit.

5. Damage, wrong items and cancellations

Tell us promptly if an item is defective, damaged, missing components or different from what you ordered. Include useful photos if available; an unboxing video is not a mandatory condition under this policy. We will review the issue and explain the appropriate return, replacement or refund arrangements.

If you want to cancel before dispatch, contact us immediately. We will check the actual order status before confirming cancellation. If we cannot fulfill an order within the promised shipment period, we will offer the applicable delay-or-cancel choice and refund unshipped merchandise as required by law. Required cancellation refunds are not delayed by a returned-item inspection.

6. Scope and contact

This merchandise policy does not create supplier settlement, distributor inventory-buyback or subscription cancellation rights. Separate service or business purchasing terms must be provided before those services are activated. Nothing here removes your mandatory consumer rights.

• Contact DropshipVIP
• Shipping Policy

Business contact

This business mailing address is not an authorized return destination. Contact us for return instructions before sending merchandise.