Seller help center
DropshipVIP seller help center
Review China sourcing, U.S. warehouse receiving, catalog access, store connections, shipping, tracking, and OMS fulfillment.
What does the DropshipVIP Help Center explain?
The Help Center explains China sourcing, U.S. warehouse receiving, distributor account access, store connections, marketplace selling, OMS balance approval, shipping charges, and tracking.
Seller questions and answers
U.S. dropshipping and fulfillment FAQ
Compare catalog distribution and your own inventory, understand costs, and prepare your store for U.S. fulfillment through DropshipVIP.
What is DropshipVIP, and who is it for?
DropshipVIP supports online sellers with product distribution, China sourcing, U.S. inventory receiving, and order fulfillment. Shopify and WooCommerce sellers can connect their stores to OMS, while marketplace sellers can create orders manually or by bulk upload.
Can I sell products from your catalog or send my own inventory?
DropshipVIP supports both paths. Approved distributors can select catalog products and check SKU availability in OMS. Sellers with their own inventory must confirm product details, packaging, quantity, warehouse receiving instructions, storage terms, and fulfillment requirements before sending stock.
Does DropshipVIP support Shopify and WooCommerce?
Yes. Approved sellers can connect Shopify or WooCommerce so paid orders enter DropshipVIP OMS. Sellers review and submit orders for fulfillment with sufficient approved balance; shipment tracking can then return to the connected store.
Are orders fulfilled automatically after a customer pays?
Payment in your store does not by itself submit an order for warehouse fulfillment. Paid connected-store orders sync to OMS, where the seller reviews and submits them. A valid order, available inventory, and sufficient approved OMS balance are required before fulfillment.
What fees will I pay for products and fulfillment?
Catalog orders include product cost, applicable fulfillment charges, and a separate shipping fee. China sourcing or seller-owned inventory may also involve sourcing, inbound receiving, storage, and other agreed handling charges. Confirm the applicable quote or operating plan before starting.
Is shipping included in the product price?
No. DropshipVIP charges shipping separately from product cost and applicable fulfillment charges. Request an estimate using the product, package dimensions and weight, destination ZIP code, and order requirements.
How do I add balance to OMS?
Sellers fund DropshipVIP OMS by bank or Payoneer transfer. DropshipVIP reviews receipt of funds before crediting the approved balance. Ensure sufficient approved balance before submitting fulfillment orders; a customer payment in your store does not automatically fund OMS.
How do I check stock before listing a product?
Approved sellers check current SKU, variant, warehouse, and inventory information in DropshipVIP OMS. Confirm the correct SKU and stock before listing or submitting an order. Storefront inventory synchronization and its update frequency should be confirmed for your connection.
Can DropshipVIP source products from China and store them in the U.S.?
Yes. DropshipVIP reviews product requirements and supplier options, coordinates agreed QC and inbound planning, and receives approved inventory into NJ01 or CA01. Share a product link or image, specifications, quantity, target cost, packaging requirements, and sales channels for review.
Can I send products from my Chinese supplier to your U.S. warehouse?
Yes, after the inbound plan is confirmed. Provide product details, quantities, packaging, labeling, and shipment information so DropshipVIP can confirm the warehouse node, receiving instructions, storage terms, and fulfillment requirements. Wait for confirmation before dispatching inventory.
Where are orders fulfilled, and how long does delivery take?
DropshipVIP uses NJ01 in New Jersey and CA01 in California for eligible U.S. inventory. The applicable warehouse depends on product availability and the confirmed order plan. Warehouse processing and carrier transit are separate stages; confirm estimates for your product, destination ZIP code, and available service before promising a delivery date.
How are returns and damaged orders handled?
Contact DropshipVIP with the order number and supporting evidence before arranging a return. Returns require authorization and may involve shipping, inspection, restocking, storage, or disposal charges under the confirmed service terms. Sellers remain responsible for customer communications and customer refunds.
Can marketplace sellers use DropshipVIP?
Yes. Approved sellers can use DropshipVIP product information and Selling Kits to create their own marketplace listings, then create OMS orders manually or by bulk upload. Sellers remain responsible for listing accuracy and each marketplace's requirements.
Is the RMB 1,000 activation payment usable for orders?
Yes. An activation payment of RMB 1,000 is required and can be applied toward product costs or shipping charges. Applicable fulfillment and other agreed service charges are billed separately. Confirm the payment and credit arrangements with DropshipVIP before activation.